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‘Your most unhappy customers are your greatest source of learning.’ Bill Gates  

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‘Give them quality. That’s the best kind of advertising.’ Milton Hershey

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‘Good is the enemy of great…The vast majority of good companies remain just that – good but not great.’ Jim Collins

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‘As long as I have failed to defeat my enemy, I must fear that he will defeat me; therefore I am not in sole control; he controls me just as I control him.’ Carl von Clausewitz

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‘Customers can’t always tell you what they want, but they can always tell you what’s wrong.’ Carly Fiorina

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‘It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.’ Charles Darwin

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“I notice increasing reluctance on the part of marketing executives to use judgment; they are coming to rely too much on research, and they use it as a drunkard uses a lamp post for support, rather than for illumination.” David Ogilvy

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“Internal marketing is probably much more important than external marketing. That’s even more true today than it’s ever been.” Tom Stewart

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“In marketing I’ve seen only one strategy that can’t miss – and that is to market to your best customers first, your best prospects second and the rest of the world last.” John Romero

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If you want to understand how a lion hunts, don’t go to the zoo. Go to the jungle. Jim Stengel

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